Halifax Fresh Return, Refund, Cancellation and Order Policy

1. Return and Refund Policy

At Halifax Fresh, we take pride in the quality of our products. If you are not satisfied with your purchase, please contact us to discuss your concerns. All return and refund requests are subject to approval by Halifax Fresh and applicable consumer protection laws.

Fresh and Perishable Products

If you receive fresh produce or other perishable products that are damaged, spoiled or unsatisfactory, please contact us within 24 hours of receiving your order. We may request photographs or the return of the product to assess your request.

Approved refunds will be issued according to the refund methods outlined below.

Dried and Non Perishable Products

Dried herbs, herbal teas, dried fruits and other non perishable products are eligible for a return and refund only if the original packaging is unopened and the product is returned in its original condition.

Opened packages are not eligible for a refund unless the product is defective or otherwise covered by applicable consumer protection laws.

Wholesale Orders

Wholesale orders are non refundable. This policy does not limit any rights customers may have under applicable consumer protection laws.

Refund Methods and Fees

For all eligible products, if Halifax Fresh approves a refund, the following terms apply.

• Store credit: A refund of 100% of the eligible purchase amount will be issued as Halifax Fresh store credit.

• Cash purchases: If the original purchase was paid in cash, an approved refund will be issued in cash.

• Credit card purchases: If the original purchase was paid by credit card, a 5% transaction fee will be deducted from the approved refund amount, subject to a minimum deduction of $2.

These refund terms apply to eligible retail purchases, including fresh produce, pantry products, dried herbs, herbal teas and other specialty foods, subject to the product specific return conditions above.

Refunds will be processed after the return has been received and assessed, where a return is required. All refunds remain subject to applicable consumer protection laws.

2. Cancellation Policy

Customers may cancel an order within 24 hours of placing it. The 24 hour cancellation period begins at the date and time the order is placed.

For eligible cancellations, customers may choose one of the following options.

• Store credit: 100% of the eligible order amount issued as Halifax Fresh store credit.

• Refund to the original credit card: The eligible refund amount, less the applicable 5% transaction fee, with a minimum deduction of $2.

• Cash purchases: Approved refunds for orders originally paid in cash will be issued in cash.

Orders cancelled more than 24 hours after being placed are not eligible for a refund or store credit, except where required by applicable law. Custom orders and wholesale orders are subject to their respective policies below.

Missed Pickups

Orders that are not collected at the selected pickup date and time are not eligible for a refund or store credit, except where required by applicable law.

3. Order Policy

• All orders must be paid in full when placed, whether online, in person or over the phone.

• Orders require a minimum of 24 hours’ notice.

• Order preparation and fulfillment are subject to product availability and confirmation by Halifax Fresh.

4. Custom Order Policy

Custom orders include specially prepared products and gift baskets made according to the customer’s requirements. These orders are subject to the following conditions.

Perishable Custom Orders

Perishable custom orders, including gift baskets containing fresh produce or other perishable items, are non refundable, except where required by applicable law.

Non Perishable Custom Orders

Non perishable custom orders may be eligible for a refund if cancelled or returned, subject to approval by Halifax Fresh. A $10 deduction will apply to the approved refund to cover preparation and handling costs.

Returned products must be unopened and in their original condition where applicable.

Changes to Custom Orders

Changes requested within 24 hours of the scheduled pickup or delivery time are subject to a $10 change fee. Changes are subject to approval and availability.

Responsibility for Collection and Transport

Once a custom order has been collected by the customer or their representative, Halifax Fresh is not responsible for damage that occurs during subsequent handling or transportation. This does not affect any rights the customer may have under applicable law.

5. Delivery and Pickup

Halifax Fresh offers delivery and pickup according to the options available at checkout. Availability, fees and fulfillment times may vary by location and order type.

Customers are responsible for providing accurate delivery information and being available to receive their orders at the selected time. Missed deliveries and uncollected orders may be subject to the applicable cancellation and order policies above.

For questions about delivery or pickup, please contact Halifax Fresh before placing your order.

6. Contact Us

If you have questions about a return, refund, cancellation or order, please contact Halifax Fresh through the contact information provided on our website. Please include your order number and relevant details so we can assist you.